Refund and Returns Policy

DSPACE TECHNOLOGIES PRIVATE LIMITED (“Company,” “we,” “our,” or “us”) operates the website https://drioluxe.com/ (the “Website”). We strive to ensure that our customers are fully satisfied with their purchases. This Return and Refund Policy outlines the terms and conditions for returns, refunds, and exchanges.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unworn, and in its original packaging with all tags intact.
• The return request must be raised within 7 days of delivery.
• The item must not be customized or engraved, as such products are non-returnable.
• The item should not be damaged or altered after delivery.

2. Non-Returnable Items

Certain products are not eligible for return, including:

• Customized or personalized jewellery.
• Items purchased on sale or as part of special promotions.
• Earrings due to hygiene reasons.

3. Return Process

To initiate a return:

1. Contact our customer support at info@drioluxe.com or call 9513344545 with your order details.
2. Our team will verify your request and provide further instructions.
3. Pack the product securely to avoid damage during transit.
4. Ship the product to our return address as advised by our support team.
5. Once received and inspected, we will process your refund or exchange.

Note: Customers are responsible for return shipping costs unless the item received is defective or incorrect.

4. Refund Policy

• Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 7-10 business days via the original payment method.
• If the refund is delayed, please check with your bank or payment provider before contacting us.
• Shipping and handling charges are non-refundable.

5. Exchange Policy

• If you receive a defective or incorrect item, you may request an exchange.
• Exchanges are subject to stock availability.
• If an exchange is not possible, we will issue a full refund.

6. Damaged or Defective Products

• If you receive a damaged or defective item, please contact us within 48 hours of delivery.
• Provide clear photos of the damaged product and packaging for assessment.
• If confirmed, we will arrange a replacement or refund at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund after the stated time:

• Check with your bank or payment provider.
• If the issue persists, contact us at info@drioluxe.com.

8. Changes to This Policy

We reserve the right to modify this policy at any time. Updates will be posted on this page with the revised effective date.

9. Contact Us

For any questions regarding returns and refunds, please contact:

DSPACE TECHNOLOGIES PRIVATE LIMITED
Address: # 32, 8th Cross, Geleyara Balaga, J S Nagar, Saraswathipuram, Nandhini Layout, Bangalore – 560086.
Phone: 9513344545
Email: info@drioluxe.com

By purchasing from our Website, you agree to the terms of this Return and Refund Policy.