Shipping Policy

DSPACE TECHNOLOGIES PRIVATE LIMITED (“Company,” “we,” “our,” or “us”) operates the website https://drioluxe.com/ (the “Website”). We are committed to providing a seamless and timely delivery experience for our customers. This Shipping Policy outlines our shipping process, timelines, and associated terms.

1. Shipping Locations

We currently ship across India. International shipping is not available at this time.

2. Processing Time

• Orders are processed within 1-3 business days from the date of purchase.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Customized or personalized jewellery may require additional processing time, which will be communicated at the time of purchase.

3. Shipping Timeframes

• Standard Shipping: 5-7 business days.
• Express Shipping: 2-4 business days (subject to availability and additional charges).
• Remote areas may experience longer delivery times.

Note: Delivery timelines are estimated and may vary due to unforeseen circumstances such as weather conditions, courier delays, or regional restrictions.

4. Shipping Charges

• Standard shipping is free for orders above a specified amount (as mentioned on the Website).
• Orders below the free shipping threshold will incur a nominal shipping fee, which will be displayed at checkout.
• Express shipping, if available, may incur additional charges.

5. Order Tracking

• Once your order is dispatched, a tracking link will be sent to your registered email or mobile number.
• Customers can track their order status using the provided tracking ID.

6. Delivery Attempts

• Our courier partners will make up to 3 delivery attempts.
• If the order is undelivered after 3 attempts, it will be returned to us, and a re-delivery request may incur additional charges.

7. Address & Contact Information

• Customers must provide accurate shipping details while placing an order.
• We are not responsible for delivery delays caused by incorrect or incomplete address details.
• If you need to modify the shipping address after placing an order, contact us immediately at info@drioluxe.com or 9513344545. Address changes may not be possible once the order is dispatched.

8. Damaged or Missing Shipments

• If your package arrives damaged, tampered, or missing items, contact us within 48 hours of delivery with supporting images.
• We will investigate the issue and take necessary action, including a replacement or refund if applicable.

9. International Shipping

• Currently, we do not offer international shipping.

10. Delays & Force Majeure

We are not responsible for delays due to factors beyond our control, including but not limited to:

• Natural disasters
• Government regulations
• Courier partner issues
• Unforeseen supply chain disruptions

11. Contact Us

For any shipping-related queries, please contact:

DSPACE TECHNOLOGIES PRIVATE LIMITED
Address: # 32, 8th Cross, Geleyara Balaga, J S Nagar, Saraswathipuram, Nandhini Layout, Bangalore – 560086.
Phone: 9513344545
Email: info@drioluxe.com

By placing an order on our Website, you agree to the terms outlined in this Shipping Policy.